Terms of Service

These terms govern your use of Henad — the application at henad.work, its APIs, and the line sheets published from it. By creating an account, or by using a workspace someone created for you, you accept them.

If you accept these terms on behalf of a company, “you” means that company and you confirm you are authorised to bind it. Where we have signed a separate agreement or order form with your company, that document governs and these terms fill the gaps.

The Privacy Policy, the Cookie Policy and — where we process personal data on your behalf — our data processing agreement form part of this agreement.

Henad is a tool for work. You must be at least 18 and able to enter a contract. Accounts are personal to one individual; do not share credentials.

• A workspace belongs to the company that owns it, not to the individual who created it. An owner or administrator can add, remove and change the role of members.
• You are responsible for what the people you invite do in your workspace, and for keeping their access current when they leave your company.
• Keep your credentials secure and tell us at security@henad.work promptly if you suspect unauthorised access.
• Information you give us must be accurate, and you must keep it up to date while your account is open.

Everything you put into Henad stays yours: your products, collections, tech packs, materials, suppliers, costs, prices, orders, files, boards and notes. We claim no ownership of it, and nothing in this agreement transfers any of your intellectual property to us.

You are responsible for having the right to use the content you upload, including:

• designs, artwork, photographs and fonts owned or licensed by someone else;
• personal data about your buyers, suppliers, factories and employees, for which you are the controller and must have a lawful basis and the notices your own privacy law requires.

To run the service we need permission to handle your content. You grant Henad a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, render, transform and back up your content, and to disclose it to the subprocessors listed in the Privacy Policy. The licence exists only to provide, secure, support and exit the service, and it ends when your content is deleted.

Outside that purpose, we will not:

• sell your content, or use it for advertising;
• use it to train or fine-tune machine-learning models;
• use it to inform, advise or supply another customer, or any fashion business connected to Henad or its founders;
• build cross-customer benchmarks, market reports, prompt corpora or example libraries from it;
• publish it, or name you as a customer, without your written agreement.

Henad's people and its suppliers are bound to these restrictions, and Henad staff have no standing access to your production content. Support access is requested for a stated reason, time-limited, logged and reviewed.

Do not use Henad to:

• break the law, infringe someone's rights, or misappropriate a trade secret;
• upload malware, or attempt to breach, probe or overload the service, another workspace's data, or our infrastructure;
• reverse engineer, decompile or copy the service, or use it to build a competing product;
• scrape, resell or provide the service to a third party except as a workspace member acting for your own company;
• store data you are contractually or legally forbidden to put in a cloud service;
• circumvent a usage limit, or run automated volume that degrades the service for others.

We may suspend access without notice to stop an active security threat, an illegal act, or material harm to the service or another customer. We will tell you why as soon as we can, and restore access once the cause is resolved.

Some features send your content to AI providers on your instruction, to draft and read tech packs, generate images, take measurements or answer questions about your workspace.

• Output is a draft. AI results can be incomplete or wrong. Have a person check anything that reaches a factory, a buyer or an invoice. You are responsible for what you do with the output.
• No training on your content. We instruct our AI providers not to train on it and not to retain request payloads beyond returning a result.
• Rights in the output. As between you and us, output generated from your content is your content. AI output may not be original or protectable, and a similar result may be produced for someone else.
• You can turn it off. Ask us and we will disable the AI features for your workspace.

When you publish a line sheet, Henad gives you a private link. That link is the only protection on the page: anyone holding it can open the sheet, subject to any password and expiry you set. Choose who receives it, and revoke it when a season closes.

• You decide what a line sheet contains and what is measured on it, including whether the session is recorded. You are the controller for that processing and must give buyers the notice your own privacy law requires.
• We publish the page, keep it out of search engines, and give you revocation, expiry and password controls. We do not market to your buyers.
• A published line sheet is public by URL, so treat any confidential pricing on it accordingly.

• Fees, billing period and any usage limits are those of the plan or order form you signed up to.
• Subscriptions renew automatically for the same period unless either side cancels before the period ends.
• Fees are exclusive of VAT and other taxes, which you pay in addition where they apply. If you are VAT-registered in another EU member state, give us your number so the reverse charge can apply.
• We may change prices for a renewal period with at least 30 days' written notice. If you do not accept the change, cancel before that period begins.
• Fees already paid are not refundable except where the law requires it or we terminate without cause, in which case we refund the unused part of the period.
• If an invoice is unpaid, we will tell you and give you 14 days before suspending access.

We aim to keep Henad available during your working hours and to give notice of planned maintenance. Unless your order form contains a service level agreement, the service is provided without an uptime commitment.

Henad is developed continuously, so features change. We may add, alter or retire a feature. If we retire something you depend on, or make a change that materially reduces the service, we give at least 30 days' notice and, where a replacement is not available, you may terminate and receive a refund of the unused period.

Support runs by email during Spanish business days. Tell us about a problem at support@henad.work.

Each side will keep the other's confidential information secret, use it only for this agreement, protect it with at least reasonable care, and disclose it only to people who need it and are bound to equivalent terms. Your workspace content is your confidential information, whether or not it is personal data and whether or not it meets the statutory test for a trade secret.

This does not cover information that is public without a breach, was already known without a duty of confidence, or is independently developed. If a law or a court requires disclosure, we will tell you first where we are permitted to.

The service, its software, design, documentation and the Henad name and marks belong to Henad and its licensors. You get a non-exclusive, non-transferable right to use the service during your subscription, for your own business, in line with these terms. Nothing else is granted. Feedback you send us is welcome and we may act on it freely, without obligation and without taking any right in your content.

• This agreement runs while you have an account or an active subscription.
• You may cancel at any time, effective at the end of the current billing period, from your workspace settings or by writing to us.
• Either side may terminate for material breach that is not cured within 30 days of written notice, or immediately on the other's insolvency.
• We may terminate a free or trial workspace with 30 days' notice, and suspend immediately in the cases named under Acceptable use.

Confidentiality, the fee obligations already accrued, the intellectual property provisions and the limits on liability survive termination.

Leaving Henad must not cost you your data.

• While your subscription is active you can export your workspace in machine-readable formats, with files included.
• After termination we keep your content for 30 days so you can export or reactivate. We will help with a migration during that window at no extra charge.
• After the retrieval window we delete your content from live systems, and backups age out on their rolling 35-day cycle. We confirm deletion in writing on request.
• We keep only what the law requires us to, such as invoices and accounting records.

What we promise

We will provide the service with reasonable skill and care, in line with the security measures described in the Privacy Policy. Beyond that, and to the extent the law allows, the service is provided as is: we do not warrant that it will be uninterrupted, error-free, or that AI output will be accurate or fit for a particular purpose.

Limits on liability

Neither side is liable for indirect or consequential loss, lost profits, lost revenue or loss of anticipated savings. Each side's total liability under this agreement is limited to the fees you paid in the 12 months before the event giving rise to the claim.

These limits do not apply to death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, a breach of confidentiality, your obligation to pay fees, or anything else that cannot be limited under Spanish law. Nothing here limits the rights of a consumer where consumer law applies.

Indemnity

We will defend you against a third-party claim that the service infringes its intellectual property, and pay the damages or settlement we agree to. You will defend us against a claim arising from your content or your use of the service in breach of these terms. In both cases the indemnified side must give prompt notice, let the other control the defence and cooperate reasonably.

We may update these terms. For a change that materially affects your rights or obligations we notify account administrators by email at least 30 days before it takes effect, and the change applies from your next billing period. If you do not accept it, cancel before that period begins. Minor corrections take effect when published, with the version and date at the top updated.

This agreement is governed by Spanish law. The courts of Spain have exclusive jurisdiction, except that a consumer keeps the right to bring proceedings where they live. Before going to court, write to us: most disagreements are faster to resolve directly.

Neither side is liable for a failure caused by an event outside its reasonable control, for as long as that event lasts. You may not assign this agreement without our consent; we may assign it to a group company or an acquirer of the business. If a provision is unenforceable, the rest stands. This agreement is the whole agreement between us on its subject matter.

• Contracts, DPAs and the subprocessor register — legal@henad.work
• Support — support@henad.work
• Security reports — security@henad.work